- Sign up
- ·
- Sign in
- Sign up / Sign in
×
Information
Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformation
Need Windows 11 help?
Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
×
Information
Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformation
Need Windows 11 help?
Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- HP Instant Ink
- I canceled instant ink because of poor service and now my pr...
I canceled instant ink because of poor service and now my printer will not allow me to print with my
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
turn on suggested results Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Start a conversation
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Sign in / Create an account
Sign in / Create an account / Learn more
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
sandyb123
1 0 0 89
New member
08-11-202409:11 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
I canceled instant ink because of poor service and now my printer will not allow me to print with my HP ink from staples
Category:
- Cancellation
Reply
1 person had the same question
I have the same question
1 REPLY 1
Irwin6
9,526 341 413 20
HP Support Agent
08-13-202408:33 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Hi @sandyb123,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with your Printer that is not printing with the store bought ink cartridges.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on thislink to update the printer firmware and let me know if that resolves the issue.
C) If the issue still persists, uninstall the printer software by following the steps from thislinkand restart the devices.
D) Install the printer software by clicking on thelink again and let me know if that resolves the issue.
Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
Please mark this post as“Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day
Irwin6
HP Support
Irwin6
I am an HP Employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
Reply
Was this reply helpful?YesNo
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
"); } },500) }); })(LITHIUM.jQuery); var btn = $('.backToTopButton');$(window).scroll(function() { if ($(window).scrollTop() > 300) { btn.addClass('show'); } else { btn.removeClass('show'); }});btn.on('click', function(e) { e.preventDefault(); $('html, body').animate({scrollTop:0}, '300');}); (function($) { $(document).ready(function(){ $(window).scroll(function() { var s = $(".lia-top-quilt > .lia-quilt-row.lia-quilt-row-header:first-child"); var p = s.find(".lia-quilt-row-custom-header"); var top = s.offset().top; var scroll = $(window).scrollTop(); if (scroll >= 400) { $(".ask-common-wrap").addClass("footer-fixed"); } else { $(".ask-common-wrap").removeClass("footer-fixed"); } if ( scroll >= top ) { if (!(p.parent().hasClass("custom-header-background"))) { p.wrap("
"); } var backgroundDiv = p.parent(); var placeholderDiv = backgroundDiv.parent(); parentHeight = backgroundDiv.outerHeight(); placeholderDiv.css('min-height', parentHeight+'px'); backgroundDiv.addClass("stick"); } else { if(p.parent().hasClass("custom-header-background")) { p.unwrap(); } if(p.parent().hasClass("custom-header-placeholder")) { p.unwrap(); } } }); }); })(LITHIUM.jQuery);;function getParameterByName(name) { name = name.replace(/[\[]/, "\\[").replace(/[\]]/, "\\]"); var regex = new RegExp("[\\?&]" + name + "=([^]*)"), results = regex.exec(location.search); return results == null ? "" : decodeURIComponent(results[1].replace(/\+/g, " "));}(function($) {$("#markMessageAsAcceptedSolutionSecondaryButton").click(function(e){localStorage['accepted-solution-clicked'] = true;});var hpmmd=window.hpmmd||{type: 'Cleansheet Wash', page:{events:[]}, product:{},user:{},legacy:{},promo:{},search:{}};hpmmd.page.site = 'csf';hpmmd.page.name = 'ForumTopicPage'; hpmmd.page.section = 'Apps, Services & Software';hpmmd.page.subsection = 'HP Instant Ink';hpmmd.page.content_id = ''; if (LITHIUM.CommunityJsonObject.WebTracking.Activities && LITHIUM.CommunityJsonObject.WebTracking.Activities.UserMessageEvent) { hpmmd.page.page_action = LITHIUM.CommunityJsonObject.WebTracking.Activities.UserMessageEvent.replace("tracking.message.","")+" "+'forum'; hpmmd.page.content_id = ''; } if(localStorage['accepted-solution-clicked']){ localStorage.removeItem("accepted-solution-clicked"); hpmmd.page.page_action = "accepted-solution " +'forum'; hpmmd.page.content_id = ''; } if(hpmmd.page.page_action=="new forum") { if(localStorage['post-from-board']) { hpmmd.page.page_action += " board_page"; } else { hpmmd.page.page_action += " thread_page"; } } if(getParameterByName("post-from-board")=="true") { localStorage["post-from-board"] = true } else if(localStorage['post-from-board']) { localStorage.removeItem("post-from-board"); }hpmmd.user.login = 'false'; if (LITHIUM.CommunityJsonObject.WebTracking.Activities.SearchTerm) { if (!hpmmd.search) {hpmmd.search = {}} hpmmd.search.keyword = LITHIUM.CommunityJsonObject.WebTracking.Activities.SearchTerm; } window.hpmmd = hpmmd;})(LITHIUM.jQuery); ;(function($){ console.log("Medallia Global Data Layer - Checking if we have Global data layer"); if (!window.hasOwnProperty('globalDataLayer')) { console.log("Medallia Global Data Layer - No Global data layer. Creating it"); window.globalDataLayer = {} } console.log("Medallia Global Data Layer - Adding language code: " + "en"); window.globalDataLayer.LanguageCode = "en"; window.globalDataLayer.popUpSurvey = false; window.globalDataLayer.isUserAnonymous = true; window.globalDataLayer.threadboardname = "HP-Instant-Ink"; var startTime = new Date(); var surveyPollingTimeout = 60000; var interval = setInterval(function () { if (Math.abs(new Date() - startTime) > surveyPollingTimeout) { clearInterval(interval); } if ($("#nebula_div_btn").length) { clearInterval(interval); $('.alert-section ul').append('
'); $('.alert-section-mobile ul').append('
'); var feeedbackButtonText = $('.kampyle_button-text').text(); $('.opt-feedback-link').text(feeedbackButtonText); $('[id^=opt-custom-feedback]').on('click', function(){ $('#nebula_div_btn').trigger('click'); }); } }, 500);})(LITHIUM.jQuery);(function($) {/* Check the environment (STG vs PRO) to set the correct URL. The code will run both on Stage and Production */var url = "https://global-navbar-backend.id.hp.com/api/v1/session/sso_check";$.ajax({ type: 'GET', url: url, contentType: 'application/json', dataType: 'json', xhrFields: { withCredentials: true }, success: function(data) { /* If the call is successfull, have two scenarios: */ /* If the user is NOT logged in and the results from the API says that a valid session exists, redirect the user to the Khoros sign in plugin, which will take care of authenticating the user on the community automatically */ if(data.sessionIsValid) { // window.location="https://h30434.www3.hp.com/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2Fh30434.www3.hp.com%2Ft5%2FHP-Instant-Ink%2FI-canceled-instant-ink-because-of-poor-service-and-now-my%2Ftd-p%2F9147848"; window.location= "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2Fh30434.www3.hp.com%2Ft5%2FHP-Instant-Ink%2FI-canceled-instant-ink-because-of-poor-service-and-now-my%2Ftd-p%2F9147848"; } }, error: function (jqXHR,textStatus,errorThrow) { /* If the call is not successfull, don't take any action. */ console.log("Single Sign-on | Error: " + errorThrow); } });})(LITHIUM.jQuery);(function () { window._uxa = window._uxa || []; try { if (typeof dataLayer !== 'undefined') { } } catch (e){} if (typeof CS_CONF === 'undefined') { window._uxa.push(['setPath',window.location.pathname+window.location.hash.replace('#','?__')]); var mt = document.createElement("script"); mt.type = "text/javascript"; mt.async = true; mt.src = "https://t.contentsquare.net/uxa/eee8c774-ec16-4fc4-a63b-ee91d06bc089.js"; document.getElementsByTagName("head")[0].appendChild(mt); } else { window._uxa.push(['trackPageview',window.location.pathname+window.location.hash.replace('#','?__')]); }})();LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"});LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://h30434.www3.hp.com/t5/forums/v4/forumtopicpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/instantink/thread-id/38873","ajaxErrorEventName":"LITHIUM:ajaxError","token":""});LITHIUM.Auth.API_URL = "/t5/util/authcheckpage";LITHIUM.Auth.LOGIN_URL_TMPL = "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2FREPLACE_TEXT";LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive";LITHIUM.Auth.KEEP_ALIVE_TIME = 300000;LITHIUM.Auth.CHECK_SESSION_TOKEN = 'FY-VPt9JqWA1_-1';LITHIUM.AjaxSupport.useTickets = true;LITHIUM.Cache.CustomEvent.set([{"elementId":"link_0","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":102,"selectedLabel":"cancellation","title":"Cancellation"}}]);LITHIUM.Loader.runJsAttached();// -->
'); } var cardWrapper = $('.hover-card-container'); var error = false; var thisUserID = ''; var cardTimer; allHoverCardTriggers.on({ mouseenter: function() { var thisEl = $(this); cardTimer = setTimeout(function(){ var docWidth = $(document).width(); var rightSide = false; //return user id var userLink = thisEl.attr('href'); if($('.ViewProfilePage').length && $('img.lia-user-avatar-profile',thisEl).length){ var userLink = document.location.href; } else if(thisEl.attr('href')=='#'){ return false; } var thisLen = (userLink).split('/'); thisUserID = (thisLen)[thisLen.length-1]; var thisCard = $('.profileCard[data-user='+thisUserID+']',cardWrapper); var thisElLeftOffset = Math.round(thisEl.offset().left+(thisEl.width())); var thisElTopOffset = Math.round(thisEl.offset().top+(thisEl.height()/2)-94); if((thisElLeftOffset+387)>=docWidth){ //hover card is too far to the right of the screen var thisElLeftOffset = Math.round(thisEl.offset().left-387); rightSide = true; } if(thisCard.length && $('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).length<1){ $('.profileCard',cardWrapper).hide(); rightSide?thisCard.addClass('rightArrow'):thisCard.removeClass('rightArrow'); thisCard.delay(500).css({'top':thisElTopOffset,'left':thisElLeftOffset}).stop().show(); } else { var ajaxReturn = ''; //just in case thisCard.remove(); //hover card wrapper markup var rightArrowClass = rightSide?'rightArrow':''; var profileCardHtml = '
'; $.when( //get the background $.ajax({ type: 'GET', url: userApiUrl+thisUserID, dataType: 'html', success: function(data) { $('.profileCard',cardWrapper).hide(); ajaxReturn = data; } }) ) .done(function(){ cardWrapper.append(profileCardHtml); $('.profileCard[data-user='+thisUserID+']',cardWrapper).eq(0).empty().html(ajaxReturn).on({mouseleave: function() { clearTimeout(cardTimer); if($('.profileCard[data-user='+thisUserID+']',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+']',cardWrapper).delay(500).fadeOut('fast'); } } }); if($('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).parents('div.profileCard').remove(); } }) .fail(function(){ //uh oh - bail out! $('.profileCard',cardWrapper).hide(); }); } },400); }, mouseleave: function() { clearTimeout(cardTimer); if($('.profileCard[data-user='+thisUserID+']',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+']',cardWrapper).delay(500).fadeOut('fast'); } } }); } } window.common = common; $(document).ready(function() { common.profileCard(); }); })(LITHIUM.jQuery);